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Privacy Policy
Effective Date: 9/18/2018
Last Updated: 5/27/2025
Heart Leaf Candle Co. LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.heartleafcandle.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).
By using the Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect the following types of information:
- Personal Data: Identifiable information such as your name, email address, phone number, and any other information you voluntarily provide.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you view.
- Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other technologies to help customize the Site and improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Operate and maintain the Site
- Improve your experience on the Site
- Respond to customer service requests
- Send administrative and promotional communications
- Monitor and analyze usage and trends to improve our services
- Prevent fraudulent activity
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Trusted third parties that assist in operating the Site and providing our services.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of assets, or acquisition of all or a portion of our business.
4. Third-Party Websites
The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read their privacy policies.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access to the personal information we hold about you
- Request correction or deletion of your information
- Opt-out of certain data uses or marketing
To exercise these rights, please contact us at [your contact email].
6. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such information, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Heart Leaf Candle Co. LLC
Email: info@heartleafcandle.com
Website: www.heartleafcandle.com
Returns & Exchanges
We gladly accept returns and exchanges.
Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Please note: We do not accept cancellations.
However, if you experience any problems with your order, please reach out to us and we’ll do our best to help.
Items That Cannot Be Returned or Exchanged
Due to the nature of these products, we cannot accept returns or exchanges for the following items unless they arrive damaged or defective:
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Custom or personalized orders
Returns and Exchange Details
If you receive an incorrect or defective item due to an error on our part, we will gladly offer a refund or exchange.
We accept returns or exchanges on our candles only if they are unused and unlit.
Please note: You are responsible for shipping costs both ways, which can be approximately $7–$9 each way within the U.S.
Our candles are novelty items made with custom-blended fragrances. These are our interpretations of scents and may not always match your expectations. We’ve done our best to describe the fragrances accurately, and we hope you’ll be pleased with your purchase.
If an item is damaged during shipping, we will replace it. To do so, we require a photograph of the damaged item to be emailed to us. Please hold on to the broken item while we file an insurance claim. Damages must be reported within 5 business days of delivery.
Shipping Policies
Orders are processed within 3–5 days and shipped from our Arizona City, Arizona location via USPS, UPS, or DHL.
You will receive tracking information once your order has shipped. Delivery times depend on the carrier’s shipping standards.
Payments
We accept major credit cards via PayPal and Square.
Additional Policies
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Never leave a burning candle unattended.
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Burn on a flat, heat-resistant surface away from flammable materials, children, and pets.
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Do not move a hot or burning candle.
For best results, allow the wax to achieve a full melt pool during the first burn.
Trim the wick to 1/4 inch before each use to prevent high flames, flickering, or smoke.
Burn the candle for 3–4 hours on the first use or until the melt pool reaches the edge of the container to avoid tunneling.
Allow the candle to cool completely between burns.